Terms & Conditions

At moment of booking, the customer accepts the terms and conditions which follows:

1 – Reservations

The booking will be accepted when “Els Químics” confirm it by e-mail.
For confirmed the booking this has to be guaranteed with valid credit card issued for known banc (Visa and MasterCard are accepted). “Apartaments Els Químics will not charge anything at your credit card during the reservation phase. This one will pay the total amount at the arrival.
In case of high occupation “Apartaments Els Químics” reserve the right to require an advance to confirm the booking. This advance is:

  • One night for stays inferior than of 7 days.
  • Two nights for stays between 7 and 29 days.
  • Three nights of stays longer than 30 days.

2 – Payment

The booking has to be payed at arrival of client with cash or credit card (Visa and Mastercard are accepted).
The customer has to pay a deposit of 200 € on arrival (by credit card :VISA or MASTERCARD). For stays of 30 nights the deposit will be 300 € (the consumption of water and electricity for stays of 30 nights are not included). There is a tax from 1st november of 0.50 euros per person and night ( máximum 7 nights), not aplicable persons under 16 years old. Els Químics can not guarantee change of 500€ tickets.

3 – Cancellation Policy

If for any reason the guest should have to cancel their reservation, either entirely or partially:
The cancellation or modifications do it until 3 days before the provided arrival date doesn’t have any cost.
The cancellation or modification later has a cost of one night charged at credit card which the guest gives us.
In the case which client has paid some advance as says the point 1, this will be totally or partially returned if the cancellation policy permits.

4 – Change in dates

If notice is received 3 days or more prior to the rental day, there is no charge. If notice is received in less than 5 days, the same conditions described above shall apply in this case.

5 – Number of persons and Identification

Guests should provide the identity numbers of those occupying the apartment. Only persons listed on the reservation form may occupy the apartment. Animals and pets of any kind are not allowed in the apartments. It is only allow smoking in some parts of the building.

6 – Check-in/ Check out

The reception is available during the following times:

  • Monday to Friday. From 08:00 to 13:00 and 14:00 to 20:00.
  • Saturday and Sunday. From 09:00 to 13:00 and 15:00 to 20:00.

Check-in is not possible out this schedule. The client has to inform arrival hour at reception. If the client lose, forget or be deprogrammed the magnetic key will be charged a fee of 20 € for the service to open the door and provide a new card (outsite reception time). Guest has to leave the apartment and take his baggage before 12:00h and has to say at reception the provided hour to check the apartment. Check-in is posible from 15:00.

7 – Utilities and facilities

Sheets and towels are provided and included in the inventory. Kitchen is also provided with all things you can need to cook. 

8 – Responsibilities

Els Químics apartments shall not be held responsible should the lift beyond down or for any other adverse circumstances beyond their control (power cuts, malfunctions in the air-conditioning system, etc.), theft or fire. However, Els Químics apartments will endeavour to ensure that any such incident will be resolved as soon as possible.
If there is no possibility to arrange those problems, and no other apartment to be move in, we shall reimburse the guest with the sum corresponding to the number of days the guest does not occupy the apartment.

9 – Conduct

Guest is responsible for its own conduct and that of those accompanying them. Music devices with speakers and music tools are not allowed for to not disturb the other clients. The breach of that will suppose the expulsion of the customer. Should the guest or a person accompanying them not behave in accordance with the standard code of conduct requested in the contract, Els Químics apartments reserves the right to demand that the guest vacate the apartment without any right to compensation or refund.