Terms & Conditions

At moment of booking, the customer accepts the terms and conditions which follows:

1 – Reservations

The booking will be accepted when Apartaments Els Químics confirm it by e-mail.
For confirmed the booking this has to be guaranteed with valid credit card issued for known banc (Visa and MasterCard are accepted). Apartaments Els Químics will not charge anything at your credit card during the reservation phase (except non-refundable reservations). This one will pay the total amount at the arrival.
In case of high occupation “Apartaments Els Químics” reserve the right to require an advance to confirm the booking. This advance is:

  • One night for stays inferior than of 7 days.
  • Two nights for stays between 7 and 29 days.
  • Three nights of stays longer than 30 days.

2 – Payment

The booking has to be paid at arrival of client with cash or credit card (Visa and Mastercard are accepted).
The customer has to pay a deposit of 200 € on arrival (by credit card: VISA or MASTERCARD). For stays of 30 nights the deposit will be 300€. There is a tax from 1st November of 0.45+IVA euros per person and night (maximum 7 nights), not applicable persons under 16 years old. Els Químics cannot guarantee change of 500€ tickets.

3 – Cancellation Policy

SIf for any reason the guest should have to cancel their reservation, either entirely or partially:

  • The cancellation or modifications do it until 3 days before the provided arrival date doesn’t have any cost (except non-refundable bookings).
  • Les annulations ou de modification tardive ou de non présentation, séran facturés la première nuit sur votre carte de crédit lors de la réservation.
  • The cancellation or modification later has a cost of one night charged at credit card which the guest gives us.

In the case which client has paid some advance as says the point 1, this will be totally or partially returned if the cancellation policy permits.

4 – Change in dates

If notice is received 3 days or more prior to the rental day, there is no charge (except non-refundable bookings). If notice is received in less than 3 days, the same conditions described above shall apply in this case.

5 – Number of persons and Identification

Guests should provide the identity numbers of those occupying the apartment. Only persons listed on the reservation form may occupy the apartment. Animals and pets of any kind are not allowed in the apartments. Smoking is not allowed anywhere in the establishment (Not either on the balcony of the apartment).

6 – Check-in/ Check out

The reception is available during the following times:

  • Monday to Saturday. From 08:30 to 13:30 and 14:30 to 19:30.
  • Sunday. From 08:00 to 15:00.

The holidays reception is closed.

Customer has to inform their expected arrival hour.
Outside our reception hours check-in is exclusively possible with the following condition:

  • Minimum 2 nights stays.
  • The reservation must be made at least 48 hours days before the arrival date.
  • Advance payment of the stay, deposit (200EUR/300EUR) and tourist tax.
  • The client must send by e-mail or WhatsApp the contract and the inventory signed before the arrival, and in any case, within the reception hours. Documentation received after hours during the same day of arrival will not be accepted.
  • The client has to send their identity documents before arrival.

Attention: If the client does not meet the conditions, also the non-refundable rates, access to the apartment outside of our reception hours will not be allowed, causing the non-presentation and therefore the full charge of the stay.

7 – Utilities and facilities

Sheets and towels are provided and included in the inventory. Kitchen is also provided with all things you can need to cook.

8 – Responsibilities

Els Químics apartments shall not be held responsible should the lift beyond down or for any other adverse circumstances beyond their control (power cuts, malfunctions in the air-conditioning system, etc.), theft or fire. However, Els Químics apartments will endeavor to ensure that any such incident will be resolved as soon as possible.
If there is no possibility to arrange those problems, and no other apartment to be move in, we shall reimburse the guest with the sum corresponding to the number of days the guest does not occupy the apartment.

9 – Conduct

Guest is responsible for its own conduct and that of those accompanying them. Music devices with speakers and music tools are not allowed for to not disturb the other clients. The breach of that will suppose the expulsion of the customer. Should the guest or a person accompanying them not behave in accordance with the standard code of conduct requested in the contract, Els Químics apartments reserves the right to demand that the guest vacate the apartment without any right to compensation or refund.